Refund policy

Refund Policy

Thank you for supporting our artwork. Each fine art print is carefully produced and inspected to ensure the highest quality.

Returns

All sales are final.

Due to the delicate nature of fine art prints and the risk of damage once handled, we do not accept returns or exchanges for aesthetic preferences, change of mind, or sizing selection.

Artwork is a subjective purchase, and we encourage customers to review product images, descriptions, and sizing details carefully before placing an order.

We are unable to resell prints that have been opened or handled.

Damaged or Defective Items

We will gladly offer a refund or replacement if your item arrives damaged or defective. We reserve the right to determine whether a product is defective or damaged.

To be eligible:

  • You must contact us within 7 days of delivery

  • The item must be unused and in its original packaging

  • You must provide clear photos of:

    • The damaged/defective print

    • The packaging (including any visible damage)

    • The shipping label

This helps us resolve the issue quickly and file claims with the shipping carrier if necessary.

Refund Process

Once your claim is reviewed and approved:

  • We will offer either a replacement print at no additional cost or

  • A refund to your original payment method

Refunds are processed within 5–10 business days after approval. Original shipping costs (if applicable) are non-refundable.

Processing times may vary depending on your payment provider. We reserve the right to deny claims that do not meet the above conditions.

Non-Refundable Situations

We cannot offer refunds or replacements for:

  • Incorrect shipping addresses provided at checkout

  • Failed delivery attempts

  • Damage occurring after delivery

  • Slight color variations between screen display and printed product

How to Contact Us

If your order arrives damaged or defective, please email us at:

colorthedesert@gmail.com

Include:

  • Your order number

  • A description of the issue

  • Clear photos of the damage

We’re committed to making it right and appreciate your support of independent art.